Refund Policy

Effective 2026-11-10

Full refund within 14 days

A full refund is provided if requested within 14 days of the payment date and the credits issued by that payment have not been used.

After credits are used

Credits are a digital service delivered immediately upon use. Once credits issued by a payment have been used, that payment is not refundable. However, a refund will be provided where required by law or where the Service was not properly provided due to the Company's fault.

Cancelling a subscription

Subscriptions may be cancelled at any time (in the app under Settings → Account, or in App Store or Google Play settings for in-app subscriptions). After cancellation, no further charges are made, and the plan remains available until the end of the paid period. There is no cancellation fee.

How to request a refund

• Web payments (Paddle, USD): reply to the Paddle receipt, use paddle.net, or send the account and payment date to support@axiquill.app.
• App Store and Google Play: request through Apple or Google; each store's policies apply.

Refunds are returned to the original payment method, and credits issued by the refunded payment are deducted from the account.